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How to Keep Your Clients Happy When You Work As a Freelancer? Tips to Get Regular Work from Freelancing

Career Advice

So you have started your freelancing job? You have left your full-time job and now you are completely into freelancing where you are working as per your convenience. However, being a freelancer is not easy but once you get into it, it’s worth for many people. The initial phase is tough when you have to gather clients to get your freelancing work. As a freelancer, you know that there’s a lot of competition out there. One slight mistake on your part means you are opening the door for another freelancer. If you want to get regular work, you have to offer a great service, you have to keep your clients satisfied and fulfill their objectives, which in turn, fulfill your goals in life too as a freelancer.

Communicate with your clients

Communicate with your clients on a continuous basis on the company’s goals and deadlines. In any relationship, whether personal or professional, keep your communication clear and open. Infact at the very beginning of your freelancing work, let your clients also know your scope of work, like as, your goals, objectives, how you will report, how you will meet your deadlines, and at the same time, you should also know the metrics used by the client to measure your performance, what is the price the client is offering, what payment mode is adopted, when the payments are made and so on. Not only this, you should keep in touch with your client on a regular basis to make him feel that you are part of his company.

Ask for feedback

Many freelancers feel that since they are submitting their work on time and the client is giving them work regularly, they feel that their work is perfect. But as a matter of fact, as a freelancer, you should always ask from your clients in-depth feedback .  This allows scope of improvement of your work. If the client gives you any feedback, take it in a positive way to improve your quality of work. Make it a point to get time-to-time feedback. This should not be however one-way. You should also share your viewpoints, offer your suggestions if need be so that both you and the client are on the same page.

Take advice when needed

There is nothing wrong in taking advice or learning something new, even if you are an expert in your field. Take necessary suggestions and advise from your clients when needed. When you don’t know something or your client takes up something which you have no experience earlier, be transparent with them. But, don’t hesitate to ask for help, guidance from your client or ask for mentoring to learn the new work.  This will empower you to tackle the new challenges with confidence.

Show interest

At times, when a client hires you as a freelancer, he cannot show the same affection to you as he shows towards his full-time or in-house employees. As such, it is you who has to build that rapport with him. Keep in touch with him either through mails or through calls. Visit him once in a month to get the regular updates. Ask questions if you are in doubt. Show your interest towards your work and the company in which you are working as a freelancer. Make your client feel that you care about the work you’re doing.

Be available

As a freelancer, most of the time, you will work from home. But, whenever there are any meetings, be available. If your client reaches out to you, it is your responsibility to be available. In case if you are not able to meet in person, do your best to respond as soon as you can. Also, in case of an urgent requirement of work, don’t hesitate to do it immediately.

Be flexible

When you start working for a company as a freelancer, and if it is a start-up, there is every likelihood of budget constraints.  If a client is no longer able to afford you, be considerate towards your rates, be flexible with the client’s budget. This way, you are paving the way for a more stronger bond with your client with long-term association and at the same time you win his trust, which can help you in the long run in getting more work, more salary, more references.

On-time delivery

Never ever delay your work. One of the best ways to keep your client satisfied is to deliver work on time. If for some reasons, you are not able to complete it, let your client know about it, the reasons for not delivering it and when is the next date of delivery of work. Since you work from home, your client should be aware of the status of your work.



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